OinkOinkApp Terms of Service

Version: 2026-09-12 · Effective for every account created on or after this date.

1. What OinkOinkApp is

OinkOinkApp is a marketplace platform that connects hog farmers ("Sellers") with independent haulers ("Byaheros") in the Philippines. OinkOinkApp is not a party to the sale of any pig - the Seller and the Byahero (acting as buyer or as the buyer's agent) negotiate and settle the price of the livestock directly between themselves. OinkOinkApp's own paid service is strictly the matching, logistics coordination, and payment/wallet tooling around that transaction, for which it charges its own separate service fee (the "commission").

• Registered business name: [LEGAL ENTITY NAME]
• Business address: [REGISTERED ADDRESS]
• Consumer complaints: available in-app under Profile → Contact Support

2. Price transparency (RA 7394 / Price Tag Law)

• The livestock price is set entirely by the Seller and freely negotiated with the Byahero. OinkOinkApp never fixes, caps, or overrides that price (see the platform's separate RA 12022 audit trail commitment).
• Every reference price shown in-app is labeled as a non-binding guide, never as an official or government-set price - both the PSA farmgate reference and the platform's own historical average are shown with explicit "guide only" wording.
• OinkOinkApp's own service fee (commission) is disclosed up front, in plain Philippine peso terms, before a Byahero accepts a booking - see the live rate at any time via Profile in either app.
• No hidden charges. The commission and its tax treatment are the only charges to the Byahero; nothing else is added silently. Wallet top-ups process only the exact amount you choose to add.

3. Cancellation and refunds

• Either party may cancel a booking before it is picked up, subject to the in-app cancellation guardrails (a reason is required for some cancellations, and repeated last-minute cancellations may be limited).
• OinkOinkApp's commission is only ever charged on a completed pickup - a cancelled booking is never billed a commission, and any wallet hold placed for a cancelled booking is released in full, not charged.
• A wallet top-up processed through our payment partner follows that partner's own refund/dispute process for failed or disputed payments.

4. What OinkOinkApp does and does not guarantee

• OinkOinkApp does not inspect, certify, or guarantee the health, weight, or condition of any livestock listed by a Seller - that responsibility rests with the Seller and is verified between the Seller and the Byahero at pickup (see the in-app actual-weight recording and mismatch-flagging features, which exist specifically to surface any disagreement between the two parties honestly rather than resolve it for them).
• OinkOinkApp does not guarantee that a booking will find a Byahero, or that a Byahero will find bookings, within any particular time.
• Livestock movement is subject to Bureau of Animal Industry (BAI) regulations, including any active African Swine Fever (ASF) movement restrictions shown in-app - complying with those restrictions is the responsibility of the Seller and Byahero making the movement.

5. Your right to complain and seek redress

Under RA 7394, you have the right to file a complaint about a transaction or about the platform itself. In-app: Profile → Contact Support, which creates a tracked ticket an admin responds to. You may also escalate to the appropriate government consumer-protection body (the DTI, for platform-level complaints) if you believe your rights under the Consumer Act have not been respected.

6. Account standing

Continued access to OinkOinkApp is conditioned on following these Terms and the Privacy Policy. An account may be suspended for abuse, fraud, repeated policy violations, or a pattern of disputed transactions; suspension does not by itself extinguish a completed transaction's financial obligations.

7. Changes to these Terms

We will update the version date above when these Terms change materially, and will ask you to review and re-accept them in-app when that happens.

8. Contact us

Questions about these Terms: Profile → Contact Support in either app.